Terms and conditions
The Supplier (as defined below) administers a national network of charging points which enable drivers of electric vehicles to identify locations to recharge their vehicle with electricity. The Supplier does not own the charging points but has developed a charging point management system and smartphone application in connection with this network to allow users to identify their nearest charging point.
1.1 The definitions and rules of interpretation in this clause apply in these Terms and Conditions (“these Terms”).
An RFID card provided by the Supplier to identify you and suitable for use by you at Charging Points to access a Charging Point, linked to your chosen registered payment method.
The equipment identified as part of the Services (owned by a third party host and not the Supplier) and used by you to recharge electric vehicles with electricity.
The sums incurred by you as a result of your use of a Charging Point to recharge your car, identified and accessed using Our App or Access Card, calculated in accordance with clause 6.
Means the Data Protection Act 1998.
Is the Supplier’s application available to download from the internet via the Apple store, the Android store or any online retailer as may be determined by the Supplier from time to time. Our App is intended to allow you to identify the location of the nearest Charging Point on the Supplier network and pay for the recharging services, in accordance with these Terms.
Is http://chargeyourcar.org.uk and all available pages of this website and relevant Customer portals.
Personal Data, Processing (and process, processing and processed shall be construed accordingly) and Sensitive Personal Data
Shall have the meanings set out in the DPA.
The services to be provided to you by the Supplier under these Terms as set out in Schedule 1, together with any other services which the Supplier provides or agrees to provide to you in writing.
Supplier (or We or Us)
Means Charge Your Car Limited as more particularly defined in clause 10.1.
Value Added Tax chargeable under English law for the time being and any similar additional tax.
You (or Customer or User)
Means you, the individual customer.
2 OUR CONTRACT WITH YOU
2.1 These are the Terms on which we supply the Services to you. Please ensure that you read these Terms carefully, and check that the details are complete and accurate, before you accept these Terms. If you have any questions or concerns, please contact us to discuss.
2.2 These Terms will become binding on you and Us upon the commencement of the Services being provided to you by Us, following your acceptance of these Terms. At this point (the “Commencement Date”) a contract will come into existence between you and Us.
3 CHANGES TO THE AGREEMENT
3.1 We may revise these Terms from time to time in the following circumstances:
3.1.1 changes in how we accept payment from you;
3.1.2 changes in relevant laws and regulatory requirements;
3.1.3 changes to our business model; or
3.1.4 changes which affect the provision of the Services.
3.2 If We have to revise these Terms under clause 3.1, We will give you at least one month’s written notice of any changes to these Terms before they take effect.
4 PROVIDING SERVICES
4.1 We will supply the Services to you from the Commencement Date and continue to provide the Services until these Terms are terminated in accordance with clauses 8 or 9.
4.2 We will make every effort to provide the Services to you. However, there may be delays or periods of time where the Services are unavailable due to an event outside our Control. See clause 7 for Our responsibilities when an event outside our control happens.
4.3 Where you have requested and been provided with an Access Card, you will need to register your preferred payment method with Paypoint, a third party payment services provider, from whom we will collect payment for any Charges in accordance with these Terms. We will contact you about how to do this. If you do not, after being asked by Us, provide Us with this account information, or you provide Us with incomplete or incorrect information, We may make an additional charge of a reasonable sum to cover any extra work that is required, or We may suspend the Services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us.
4.4 We may have to suspend the Services if We have to deal with any technical problems, or to make improvements to the Services. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency in which case we will contact you about the issues as soon as reasonably possible.
4.5 If you do not pay Us for the Charges when you are supposed to as set out in clause 6 , We may suspend the Services with immediate effect until you have paid Us the outstanding amounts. We will contact you to tell you if we are doing this.
5 IF THERE IS A PROBLEM WITH THE SERVICES
5.1 In the unlikely event that there is any defect with the Services or the Charging Points please contact Us and tell Us as soon as reasonably possible and allow Us a reasonable opportunity to repair or fix any problems.
5.2 You acknowledge that under these Terms We are not confirming the working order or suitability of any Charging Point at any given time. You acknowledge that We do not own the Charging Points and are not responsible for any defects, or for fixing or repairing any defects or problems.
5.3 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6 PRICE AND PAYMENT
6.1 In consideration for us providing the Services to you, you will pay an administration payment to Us (the “Administration Payment”) for use of an Access Card and will pay the Charges to us upon request, in accordance with this clause 6. The amount of the Administration Payment will be determined by Us from time to time and full details of the applicable Administration Payment will be published on Our Website. For the avoidance of doubt, if you decide to no longer wish to receive the Services, the Administration Payment whether in relation to an initial application for provision of Services OR subsequent annual renewal for provision of Services will be non-refundable whether or not you have incurred any Charges.
6.2 Prior to you being able to access any Charging Points using the Services, we will ask you to agree a preauthorisation payment of £1, which will then be immediately returned to you. The authorised card will then be used to cover any costs you may incur. We will take payment using your bank account or credit card if you have £15 or more in outstanding charges on your account on a monthly basis. We will take payment using your bank account or credit card if you have £0.01 or more in outstanding charges on your account on a quarterly basis. We reserve the right to suspend or withdraw the Services if authorisation is not provided on request.
6.3 The Charges are calculated based on the price of use of each Charging Point, set by the owner of the Charging Point (and not by Us). These prices upon which the Charges will be calculated are as shown on Our Website, Our App, displayed at each Charging Point and/or otherwise communicated prior to the provision of the Services, as updated from time to time. These prices include VAT.
6.4 Your rights to a refund on cancellation are set out in clause 8.
7 EVENTS OUTSIDE OUR CONTROL
7.1 In addition to the clauses dealing with liability in clause 12, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our control.
7.2 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, or any failure of a Charging Point, including a communications failure.
7.3 If an event outside our control takes place that affects the performance of our obligations under these Terms we will contact you or post a notification on our Website. Please note that where the event outside our control affects our performance of services to you, We will restart the services as soon as reasonably possible after the event outside our control is over.
8 YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
8.1 Before We begin to provide the services, you have the following rights to cancel these Terms, including where you choose to cancel because We are affected by an event outside our control or if we change these Terms under clause 3.1 to your material disadvantage:
8.1.1 You may cancel these Terms at any time before you accrue any Charges. We will confirm your cancellation in writing to you.
8.1.2 If you cancel these Terms under clause 8.1.1 and you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.
8.1.3 If you cancel these Terms under clause 8.1.2 but you do so following the annual renewal of your Access Card, NO refund of your Access Card renewal fee will be made to you. The Access Card can continue to be used to provide services until it expires. Following the Access Card’s expiration it must be returned as described below in clause 8.2.
8.2 Once We have begun to provide the Services to you, you may cancel the contract for the Services at any time by providing Us with at least  calendar days’ notice in writing OR by selecting the cancellation option in the administration web portal in your user area. Any pre-authorisation you have made for charges that have not been incurred by you will not be taken as payment. You will be required to return the Access Card to the supplier as soon as possible by registered post, at your cost.
9 OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
9.1 Once we have begun to provide the services to you, We may cancel the services or the availability of Our App or Access Card or Website at any time by providing you with at least  calendar days’ notice in writing.
9.2 We may cancel the contract for Services at any time with immediate effect by giving you written notice if you do not permit the pre-authorisation or pay Us when you are supposed to as set out in clause 6.2.
10 INFORMATION ABOUT US AND HOW TO CONTACT US
10.1 We are a company registered in England and Wales.
Our company registration number is 08030233. Our registered VAT number is 142906224 and
our registered office is
Charge Your Car Limited
Unit 4 Riverside Business Centre
BN43 6RE, UK
10.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at 01912 650 500 or by e-mailing us at email@example.com.
10.3 If you wish to contact Us in writing, or if any clause in these terms requires you to give us notice in writing (for example, to cancel the contract), you can send this to Us by e-mail, by hand, or by pre-paid post to Charge Your Car Limited at
Charge Your Car Limited
Unit 4 Riverside Business Centre
BN43 6RE, UK
We will confirm receipt of this by contacting you in writing.
11 HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1 We will need certain information from you that is necessary for Us to provide the Services. This will include, but is not limited to, your: name; address; vehicle detail (manufacturer, model, year etc) and payment details.
11.2 We will use the personal information you provide to Us to as set out in the separate privacy notice on our Website as may be updated from time to time. A copy of the current notice used by us is set out in Schedule 2. By accepting these Terms and entering a contract with Us you are providing your consent to your Personal Data (including any Sensitive Personal Data) being processed in this manner and for those purposes.
12 OUR LIABILITY TO YOU
12.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the terms or our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract. Subject to clause 12.3, We are not responsible for any indirect or consequential losses caused by Your inability to use the Charging Points and/or the Service where not directly caused by the actions of the Supplier.
12.2 We only supply the Services under these Terms for domestic and private use and for Users who intend to use the Services other than as part of a corporate package. You agree not to use the Services for any commercial, business or re-sale purposes.
12.3 We do not exclude or limit in any way Our liability for:
12.3.1 death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
12.3.2 fraud or fraudulent misrepresentation;
12.3.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
12.3.4 breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
12.3.5 defective products under the Consumer Protection Act 1987.
13 OTHER IMPORTANT TERMS
13.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
13.5 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
1.1 The Supplier shall supply the Customer with access to Our App, Our Website and/or the Access Card to enable the Customer to use the Services, as follows:
1.1.1 the use by users of Our App and/or our Website to identify the closest geographical Charging Point by inputting their current location / by allowing our Website or our App to locate their current location on the supplier network of Charging Points.
1.1.2 the use by users of a Charging Point to recharge their vehicle with electricity (which may include the right to park your vehicle near the Charging Point, please see local notices for additional relevant parking terms and conditions, which are not set by the supplier but of which you may need to be aware).
1.1.3 the use by users of their Access Card or online service provided by the Charging Point for ussers to pay the supplier for the recharging and maintain a record of their User activity and payments.
1.2 The Supplier shall collect pre-authorisation and recover the Charges from you in accordance with clause 6.
Charge Your Car Limited
Customer Data Privacy Notice
1. The purpose of this Notice
Charge Your Car Limited (“the Company”) has certain obligations under data privacy laws to notify individuals about how it will process any personal information it collects from or about them. The Company treats your data privacy very seriously and it understands that you will wish to know how it will use that personal information. This Data Privacy Notice relates to the personal information of you collected through our “Charge Your Car App” or through your registration and use of the Company’s Access Card.
This Data Privacy Notice will inform you of what personal information the Company collects, how that information is used, who it is shared with and why, where it is transferred, and how you may view and amend such information. The Company takes its obligations to protect personal information and comply with the local law in its jurisdiction governing the handling of personal information seriously.
If you have any questions about this Data Privacy Notice please refer to the ‘contact us’ section of this Data Privacy Notice.
2. What personal information is collected?
The Company collects various “personal data” about you in the course of carrying out its business and any contract with you / your employer in relation to use of and payment for electric vehicle charging services, which is explained in more detail below.
Personal data is information which relates to you and which can identify you as a living individual, on its own or when combined with other information the Company holds. Common examples of personal data which may be collected about you and used by the Company in its day to day business activities include:
personal / business address;
contact telephone number(s), fax numbers, email addresses;
your communications with the Company;
your vehicle’s make, model, year and vehicle registration number; and
your location, time and date at the time you are searching for your nearest charging point(s) on the Company’s network and charge time, duration, energy use and transaction value when you are recharging your vehicle.
3. How will my personal data be collected and used?
The Company collects personal data from you to establish and manage the services it provides to you.
The Company may collect your personal data through details which you (or your employer) submit via the Company’s website(s), the application or Access Card provided by the Company, which you provide in person, over the telephone, by fax or email as you use our services.
The Company may obtain details about you from the internet, trade directories, your marketing materials, third party recommendations, or from third party marketing companies and databases obtained from such third parties. It may also obtain information from car manufacturer or hire organisations, energy providers, network and mapping organisations, third party vetting, anti-bribery & corruption due diligence, credit reference or similar organisations.
The Company may process your personal data for the following reasons:
to decide whether to enter a contract with you and on what basis;
to set payment terms and administer them, including dealing with collection of payment from you or from your employer on your behalf (where applicable);
compliance with legal, regulatory and other good governance obligations;
advertising and marketing where you have agreed to receive such materials;
obtaining payment from you / your employer and taking and defending claims made in relation to those payments;
to create anonymous and/or aggregated data for research and statistical analysis; and
maintenance of information on the business or technical environment in which the Company operates.
4. Who will see my personal information?
Your personal data will be used for the above purposes by relevant staff in the company and by those who support them in their roles. It will also be made available to our authorised service providers which perform certain services on our behalf eg providing IT support and maintenance for a customer and supplier record database. These service providers may have access to personal data needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose.
The Company may also disclose your personal data:
in response to a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise its legal rights; to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations;
when the Company believes that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of the Company, its customers, staff, suppliers or others; to comply with applicable law or co-operate with law enforcement; or to enforce its terms or other agreements;
to prospective or actual buyers in the event that the Company sells or buys any of its business or assets; and
to third parties who may analyse the personal data for marketing purposes.
5. Your right to review and amend personal data
As an individual, you have the right to review your personal data held by the company and to have certain inaccurate information about you corrected. If you wish to do so, or to notify a change in your details, please use the details in the ‘contact us’ section below.
If you make a request to review a copy of your personal data in accordance with your rights under the applicable law, the Company is permitted to charge you a nominal sum in order to cover some of its administration costs in responding to any such request by you. The Company is also permitted to require proof of identity from any person making such a request.
You should help the Company to ensure that your personal data is accurate by supplying accurate and up to date details bringing inaccurate personal data to the Company’s attention as soon as reasonably possible. The Company will correct inaccurate personal data as soon as reasonably possible.
If you have a question about the use of your personal data, or wish to file a complaint about it, please use the ‘contact us’ details below.
The Company takes precautions including administrative, technical and physical measures to protect your personal data against loss, theft and misuse, as well as against unauthorised access and disclosure.
7. Direct Marketing and your Preferences
The Company may wish to provide you with information about new products, promotions, special offers and other information which may be of interest to you. If you prefer not to receive such details, please inform the Company by using the details in the ‘contact us’ section below.
If you prefer to be contacted by the Company or the Group about details of products, services and offers by email or other electronic means, you must opt-in to such use. Depending on how you communicate with the Company you will be able to opt-in either by clicking on a button in the relevant section of the Company’s website or completing and returning to the Company the opt in section of the documents sent to you by the Company.
You can change your mind at any time about marketing by using the ‘contact us’ details below. In such cases the Company would not necessarily remove all your personal data from its database(s) but it would note your changed direct marketing preferences.
8. Data Retention
Subject to specific local legal requirements, the Company will normally retain your personal data during the course of transactions and for a period of 7 years afterwards in order to be able to discharge obligations in relation to tax and accounting information, to deal with queries and for risk management purposes.
The Company does not retain your location data whilst using its application or access card, other than recording the location of charging points used by you for billing purposes.
9. Changes to this Data Privacy Notice
The Company may make changes to this Data Privacy Notice from time to time. Where this would involve a material change to its terms, or where the Company proposes completely new uses of your personal data, the Company will contact you in advance to warn you about such changes.
10. Contact Us
If you have any concerns about the use of your personal data by the Company, wish to request the Company to change its use of your personal data or to withdraw any consent to marketing, please contact the Company in writing, at Finance Department
Charge Your Car Limited
Unit 4 Riverside Business Centre
BN43 6RE, UK
including by email to the above address.